MoliCare Sale ~  20% Off Selected Products

Timing Opening Times
Monday to Friday 9am - 5pm



The following is for guidance only and does not affect our Terms and Conditions and your Statutory Rights.

Our Aim

We offer a 14 day returns policy for goods purchased where you have changed your mind or require an exchange – subject to terms and conditions outlined below.

All returns must include a returns form within the package which can be downloaded and a unique returns authorisation code from one of our customer service representatives by contacting us on 0800 999 5565, emailing or engaging with us via a live chat.

14 Day Returns

If you are not happy with your order, you have the right to return unused goods in their original, unopened packaging for a refund or exchange.  Delivery charges incurred during the sale are non-refundable. If you wish to exchange your product it might be faster to place a new order whilst we are processing the return and credit note on your original purchase.

You have 14 days from the date you received your goods to contact us to arrange for a refund or exchange, returned goods should be received by the business within 14 days of the return authorisation. If you are returning goods to us, you are responsible for arranging and paying for the postage which is non-refundable.

Credit notes are generally processed within 10 working days of receipt by the business and will refunded via the original payment method. If you have not received a refund within this time period, please contact your courier to ensure the goods have been delivered back to us and obtain a proof of delivery.

Damaged or Faulty Goods

Goods should be checked that they are received and in good condition prior to signing the couriers handheld or delivery paperwork, goods which are identified as damaged should be signed for as received and damaged and reported to the Company within 3 working days of receipt.

If your goods are damaged or faulty from non-delivery reasons, you can return the goods to us within 30 days of delivery to obtain a refund or exchange.

The goods must be unused and in the original packaging. You should contact one of our customer service representatives by contacting us on 0800 999 5565, emailing or engaging with us via a live chat to obtain a unique returns authorisation code and complete the returns form which can be downloaded from here. You will need to provide us with the following information:

-       Your original order number

-       Product code and description

-       Fault/damage details

-       Photo’s which how the fault or damages as clearly as possible

We will arrange for one of our carrier partners to collect the goods from you directly.


General Information

When returning goods, we recommend that you use a reputable courier company and ensure the correct details for weight and dimensions are entered and use an insured tracking service. We accept no liability for lost or damaged goods. If goods have the incorrect postage applied, we cannot accept any charges incurred. Some services available for returns are:



Shortages or incorrect items delivered should be reported to one of our customer service representatives by contacting us on 0800 999 5565, emailing or engaging with us via a live chat within 3 working days of delivery. Images to support the process would be advantageous.

For hygiene reasons, we will not accept any returns on goods classed as washable or re-usable such as gloves, pads and underwear etc…

We are unable to accept returns of specially ordered, bespoke or made-to-measure products.

We are only able to accept returns with a valid returns form or the equivalent information. Parcels received without a returns form will be processed for recycling.


Further information

For further information regarding all aspects of Allanda's contracts with customers please see our full Terms and Conditions.