The following is for guidance only and does not affect our Terms and Conditions and your Statutory Rights.

Our Aim

We want you to be completely satisified with your purchase and that's why we offer our 90 day no quibble guarantee.

If for any reason you aren't happy with your purchase, simply send back your goods unused in their original sealed packaging within 90 days for a full refund (due to the nature of the products, any items that have been opened or used may not be refunded). This guarantee does not affect your normal statutory rights.

Please note that if you are returning an item which is not faulty or damaged, only not suitable, then you are liable for the delivery charge to return the item to us and delivery costs paid will not be refunded.


We will refund or exchange items upon receipt of the returned goods. If you want an exchange and need replacement items quickly then it might be faster to place a replacement order then receive a credit once goods are received.

If the mistake is ours then we'll organise a swap over for the correct items.

Refunds will be issued within 7-14 days of us receiving the goods back from you.

This does not affect your statutory rights as a consumer.

How do I return something to Allanda?

If you need to return items to us then please send them by post or carrier to:

Countrywide House
Springvale Rd
S72 7BA

If we have made an error with your delivery, please call our customer services department on 0800 999 5565 or e-mail us on

Further information

For further information regarding all aspects of Allanda's contracts with customers please see our full Terms and Conditions