Delivery

Incontinence Products with Fast delivery!

We know that often you need products quickly and aim to ensure this happens. We offer a choice of delivery options to meet your needs and keep you informed of progress.

We aim to hold all products listed in stock (if an item is out of stock this should be shown alongside the product) wherever possible to ensure you receive items quickly.

Product Despatch

We despatch orders 5 days a week (Monday to Friday).

Orders received before 3 p.m. are despatched same day, orders received after this time are despatched the following working day.

Despatch Options

We offer a wide range of despatch options to suit your needs.

1. Economy Delivery – This is a 1-2 day service and items are sent by Royal Mail if orders are under 2Kg, or by Courier for orders over 2Kg. 96% of Economy orders are delivered next working day, however this cannot be guaranteed and these orders are untracked. This carries a standard charge of £4.95 for all orders under £75 (exc.VAT). Orders over £75 (exc. VAT) are automatically upgraded to FREE Next working day delivery (see below).

This option is not available for Highlands and Islands or Northern Ireland.

2. Standard Next Working Day Delivery - This is a Next Working day service and orders are sent by Fedex. This service is tracked, however there is no notification of time of delivery. This carries a charge of £5.95 for all orders under £75 (exc.VAT).

For orders over £75 (before VAT if added) this service is FREE          

This option is not available for Highlands and Islands or Northern Ireland.

3. Premium Next Working Day Delivery - This is a Next Working day service and orders are sent by DPD. This service is tracked and DPD will send you email/text notification of time of delivery (one hour time slot) if you have advised of your mobile number and/or email address. This carries a standard charge of £6.45 for all orders under £75 (exc.VAT).

For orders over £75 (before VAT if added) this service carries just a £1.95 surcharge over the Standard Free Delivery option.

This option is not available for Highlands and Islands or Northern Ireland.

4. Before Noon Next Working Day – Ideal where orders are needed urgently, orders are delivered before noon (12pm) on the next working day. Orders are sent by Fedex, this service is tracked, however there is no notification of exact time of delivery during the morning. This service is £7.95

This option is not available for Highlands and Islands or Northern Ireland.

5. Saturday Delivery – This service is available between 3pm Thursday and 3pm Friday for customers who need delivery on Saturday. Orders are sent by Fedex, this service is tracked, however there is no notification of exact time of delivery during the day. This service is £10.95

This option is not available for Highlands and Islands or Northern Ireland.

6. 2-3 Day Service – This option is only for Highlands and Islands as Next Day Delivery cannot be guaranteed for these locations. All orders are sent via courier. We do not apply additional charges for larger, heavier orders.

Delivery to Northern Ireland costs £9.95 for all orders.

Delivery to Highlands and Islands costs from £4.95 - £14.95 dependent on the size of the order and the location being despatched to,  orders over £50 attract a saving (refer to table below for full details)

 

Please note if VAT is paid on any items within your order, HMRC rules stipulate that VAT has to be added to delivery charges.

A full table of delivery charges is:

  Service Economy  1-2 Days Standard Next Day Standard Next Day Premium Next Day Premium Next Day Before Noon Saturday 2-3 Day Courier 2-3 Day Courier
Postcode Area Order Value £0-£75.00 £0-75.00 £75.00+ £0-75.00 £75.00+ All All £0-£49.99 £50.00+
Mainland UK England, Wales, Main Scotland £4.95 £5.95 FREE £6.45 £1.95 £7.95 £15.95 N/A N/A
BT Northern Ireland N/A N/A N/A N/A N/A N/A N/A £9.95 £9.95
HS Scottish Islands & Highlands N/A N/A N/A N/A N/A N/A N/A £14.95 £9.95
IM Isle of Man N/A N/A N/A N/A N/A N/A N/A £14.95 £9.95
IV1-28,30-32, 36,40 Scottish Islands & Highlands N/A N/A N/A N/A N/A N/A N/A £14.95 £9.95
IV41-56, 63 Scottish Islands & Highlands N/A N/A N/A N/A N/A N/A N/A £14.95 £9.95
KW1-12 Scottish Islands & Highlands N/A N/A N/A N/A N/A N/A N/A £14.95 £9.95
KW15-17 Scottish Islands & Highlands N/A N/A N/A N/A N/A N/A N/A £27.95 £14.95
AB31-38,40-56 Scottish Islands & Highlands N/A N/A N/A N/A N/A N/A N/A £14.95 £9.95
KA27-28 Scottish Islands & Highlands N/A N/A N/A N/A N/A N/A N/A £14.95 £9.95
PA20,23, 40-49, 60-78, 87,88 Scottish Islands & Highlands N/A N/A N/A N/A N/A N/A N/A £14.95 £9.95
PH17-26, 30-44 Scottish Islands & Highlands N/A N/A N/A N/A N/A N/A N/A £14.95 £9.95
PA24-38 Scottish Islands & Highlands N/A N/A N/A N/A N/A N/A N/A £14.95 £9.95
PH49-50 Scottish Islands & Highlands N/A N/A N/A N/A N/A N/A N/A £14.95 £9.95
ZE Scottish Islands & Highlands N/A N/A N/A N/A N/A N/A N/A £14.95 £9.95
JE Jersey N/A N/A N/A N/A N/A N/A N/A £27.95 £19.95
GY Guernsey N/A N/A N/A N/A N/A N/A N/A £27.95 £19.95
GE Guernsey N/A N/A N/A N/A N/A N/A N/A £27.95 £19.95

 

Delivery Tracking

If you're email address is provided you should receive confirmation of your order receipt, despatch and delivery. If your order is despatched by courier you should receive confirmation of parcel collection and courier tracking information to track progress of your parcel as well as confirmation when received.

Discreet Packaging

We are very aware of the sensitive nature of your order and we ensure that discretion is maintained at all times. All deliveries are made in unmarked boxes or bags and all delivery paperwork is plain so that the contents of your package will only be known to yourself.

Regular Deliveries

We know that running out of products can be a concern, but holding lots around the house can be a lot of hassle. To get the best of both worlds we'll happily set up a regular delivery (monthly or however frequently you'd like) just contact us with your requirements and we'll set this up for you.

Delivery Address

To ensure that our couriers can deliver, the delivery address should be a full address including postcode. Due to our use of carriers we are unable to deliver to PO Box addresses which are only recognized by the post office.

Delivery Requests

There is space at checkout for you to add delivery information (e.g. requesting items to be left if you are out, left with a neighbour, etc.) whilst we pass on these instructions circumstances may mean that the courier is unable to carry out your instructions. There is a limit of 20 characters on instructions that can be passed over so please keep these brief and to the point. Any goods left are at your own risk.

If there are no specific instructions if you are out, the courier will leave a calling card at your home. You can then telephone the local depot and either re-arrange the delivery or collect yourself from the depot, within 10 working days of the first delivery. After 7 working days the parcel will be returned to our warehouse and our customer services team will contact you by email or telephone.

Delivery Procedure

The majority of goods are shipped from our central warehouse; you may receive more than one delivery if for some reason an item is out of stock when ordered; you should receive notification of any delay in dispatching your items.

IMPORTANT: When signing for the delivery, if there is any damage to the box at all please sign for as "damaged" or do not accept the delivery. All items damaged in transit must be notified to us by calling 0800 999 5565 or sending an email to info@allanda.co.uk within 48 hours of delivery.

The Legal Stuff

When you place an order you will receive a confirmation e-mail. This e-mail does not constitute acceptance amounting to a contract; acceptance takes place when the product is despatched, until which time Allanda are entitled to withdraw the offer.

Allanda will not be liable for any loss caused to you by late delivery and will not be liable for any loss or damage to goods once they have been delivered in accordance with your delivery instructions.

For further information regarding all aspects of Allanda contracts with customers please see our full Terms and Conditions.


The following is for guidance only and does not affect our Terms and Conditions or your Statutory Rights.

DELIVERIES OVER THE CHRISTMAS PERIOD

Please note that our last days for next day deliveries will be Thursday 21st Dec 17 and Thursday 28th Dec 17. Resuming normal business on Wednesday 27th Dec 17 until Friday 29th Dec 17. Normal business will resume fully on Tuesday 2nd January 18

MERRY CHRISTMAS AND A HAPPY NEW YEAR TO ALL OUR CUSTOMERS OLD AND NEW. THANK YOU FOR YOUR CONTINUED CUSTOM