Delivery

Please note: We work closely with our delivery partners, and they always do their best to deliver the order on time, there may be slight delays due to parcel volumes in the network. Some orders may be despatched and delivered sooner but this is not guaranteed. Please allow extra time to receive your order.

Thursday 2nd May 2024: Open as normal

Friday 3rd May 2024: Open as normal - Orders placed after 3pm will shipped on 7th May 2024

Monday 6th May 2024: Closed - Orders will shipped on 7th May 2024

Tuesday 7th May 2024: Open as normal

Standard Delivery - £3.95

Free on orders over £75

Order by 5pm (Monday to Friday), for same day despatch.

2-3 Working Days Delivery (Monday - Friday).

UK Mainland only. Please note that we do not deliver on weekends and bank holidays.

Premium Next Business Day Delivery - £7.95

Order before 3pm Monday - Friday

Orders placed after 3pm Monday to Friday, on a Saturday/Sunday or on a Bank Holiday will be shipped the next business day

This is a tracked service and you will receive an email/text notification of time of delivery (one-hour time slot) if you have provided your mobile number and/or email address.

UK Mainland only. Please note that we do not deliver on weekends and bank holidays.

Please note that we have temporarily suspended deliveries to Northern Ireland due to courier delays and customs clearance issues. We're working hard to reinstate this service as soon as possible and we're sorry for the inconvenience.

Our discreet packaging service will give you the confidence to manage your incontinence condition the way you want. We respect your privacy when ordering from Incontinence Supermarket, and we guarantee every package will be:

• Securely wrapped

• In plain packaging

• NO incontinence brand logos

• And NO Incontinence Supermarket logos

We only use tried and tested, reliable carriers renowned for their great service.

When your parcel has been dispatched, you will receive an email with your tracking number. If you would like to track your order, simply type in your tracking number on the carrier's website. If you have any questions regarding deliveries, please contact our customer service team on 0800 999 5565

All orders are shipped using one of the national couriers on a standard sized parcel. If your order is oversized, heavy, and / or out of gauge measurements, we will have to ship your order on alternate freight mode like pallets and containers.

There will be additional charges to be paid. Additional charges may vary depends on your location and the freight mode used. One of our customer service team members will contact and update you with the additional charges before despatching the order.