Incontinence Products - Delivery

Incontinence Products with Fast delivery!

We aim to hold all products listed in stock and will despatch all orders received within 24 hours (excluding weekends) either by 48 hour courier or 1st class post (please allow 2-5 days for delivery altogether to include courier or postage time). If for some reason a product is out of stock you will be notified.

Delivery Charges

For all orders, delivery to mainland UK addresses is FREE on all orders over £35.00 (excluding VAT) and we do not apply additional charges for larger, heavier orders.

However, to cover our delivery costs for orders below £35.00 we add £3.95 towards delivery charges and packing costs.

Delivery to Northern Ireland costs £8.95 for all orders.

Discreet Packaging

We are very aware of the sensitive nature of your order and we ensure that discretion is maintained at all times. All deliveries are made in unmarked boxes or bags and all delivery paperwork is plain so that the contents of your package will only be known to yourself.

Regular Deliveries

We know that running out of products can be a concern, but holding lots around the house can be a lot of hassle. To get the best of both worlds we'll happily set up a regular delivery (monthly or however frequently you'd like) just contact us with your requirements and we'll set this up for you.

Delivery Address

To ensure that our couriers can deliver, the delivery address should be a full address including postcode. Due to our use of carriers we are unable to deliver to PO Box addresses which are only recognized by the post office.

Delivery Requests

There is space at checkout for you to add delivery information (e.g. requesting items to be left if you are out, left with a neighbour, etc.) whilst we pass on these instructions circumstances may mean that the courier is unable to carry out your instructions. Any goods left are at your own risk.

If there are no specific instructions if you are out, the courier will leave a calling card at your home. You can then telephone the local depot and either re-arrange the delivery or collect yourself from the depot, within 10 working days of the first delivery. After 7 working days the parcel will be returned to our warehouse and our customer services team will contact you by email or telephone.

Delivery Procedure

The majority of goods are shipped from our central warehouse; a few products are shipped from other locations and in these cases you may receive more than one delivery. You may also receive more than one delivery if for some reason an item is out of stock when ordered; you should receive notification of any delay in dispatching your items.

IMPORTANT: When signing for the delivery, if there is any damage to the box at all please sign for as "damaged" or do not accept the delivery. All items damaged in transit must be notified to us by calling 0845 0 942 742 or sending an email to info@allanda.co.uk within 48 hours of delivery.

The Legal Stuff

When you place an order you will receive a confirmation e-mail. This e-mail does not constitute acceptance amounting to a contract; acceptance takes place when the product is despatched, until which time Allanda are entitled to withdraw the offer.

Allanda will not be liable for any loss caused to you by late delivery and will not be liable for any loss or damage to goods once they have been delivered in accordance with your delivery instructions.

For further information regarding all aspects of Allanda contracts with customers please see our full Terms and Conditions.

The following is for guidance only and does not affect our Terms and Conditions or your Statutory Rights.